Dualrays: Intelligent Industrial LED Luminaires Specialist
Service Hotline +86 0755-2306 6948
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Contact Us

Manufacturing Base
Tel: 0086-755-2306 6948
Fax: 0086-755-6164 1072
Zip Code: 518125
Email: info@DUALRAYS.com
6th Floor,Building 10, Gangzai Industrial Park, Furong Industrial Park,Xinqiao Industrial District,Shajing,Bao‘an District,Shenzhen 518125, P.R.China

FAQ

FAQ for Dualrays

Time:2018-01-09 Views:483
1.Could Dualrays provide OEM service?
RE:  yes,we can offer OEM services four our customers. We can print your own logo on products,packaging and customized packaging box.
2.Is Dualrays a factory or trading company ?
RE:  Yes sure, we have our own factory. We focus  on intelligent industrial LED luminaires manufacturer, which specialize in developing, producing,sales and service for industrial LED luminaires,mainly service
distributor,wholesaler,contractors,trading companies from Western Europe and Oceania market.
3.Where is Dualrays located?
RE:  Dualrays is located in 6th Floor,Building 10, Gangzai Industrial Park, Furong Industrial Park,Xinqiao Industrial District,Shajing,Bao‘an District,Shenzhen 518125, P.R.China,welcome to visit our company.
4.How many years can Dualrays provide for the warranty?
3-5 years from the production date.
5.MOQ ?
Dualrays have no MOQ requirements.Samples orders for trial order is welcome.
6.How about the packaging ?
Neutral package for standard,customized package with customers labels is available.
7.How long for the delivery time?
RE:  3 to 5 working days for samples, massive orders is within 10-15 working days according to the quantity.30 days for customized products with opening new mold.Urgent delivery time requirement is available,we will try our best to help you.
8.Can i have samples to test ?
RE:  Yes,sure. Welcome to order samples for evaluation before bulk order.
9.what’s the payment methods you can accept ?
RE:  We can accept multi payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment methiod is T/T for bulk orders,30% T/T in advance,balance
70% before shipment The bank information is written in the PI.

10.What’s your shipping method ?
RE:  UPS, DHL, Fedex, TNT or Shipping by Air,by train(for Europe) or by sea for option.

11.What’s your main product line is made ?
RE:  We focus on intelligent industrial LED luminaires,so our main products includes Electronic Ballast T8/T6 LED light tube,LED flood light,LED high bay,LED tri-proof light,LED street light.

12.Does Dualrays have the ability to do independent and development ?
RE:  Our engineer department have 12 people. We have the research and development capabilities. We also collect regularly each customer feedback. We have product improvement and new product development. We also hold monthly new product launches.
13.If i have a questions I want to know , how can i contact Dualrays ?
RE:  You can like us on the main social medias,such as Facebook,Linkedin,Twitter,Xing,Youtube,Google+,Instagram,send email or call our salesman or directly through major inquiry and send emails to reach us.
Our contact informaiton is as below:
Marketing Department
Tel: 0086-755-2306 6948
Fax: 0086-755-6164 1072
Zip Code: 518125   
Email: info@dualrays.com   
Add: 6th Floor,Building 10, Gangzai Industrial Park, Furong Industrial Park,Xinqiao Industrial District,Shajing,Bao‘an District,Shenzhen 518125, P.R.China

14.How long do LEDs last ?
RE:  LEDs are rated by manufacturers to operate under normal conditions or 50000 hours of continuous use. As LEDs get older, they tend to dim and fade but aren’t susceptible to blinking like incandescent.
15.LEDs are more expensive than other lighting options,why ?
RE:  LEDs can operate as standalone devices,but when grouped or clustered they require additional steps to operate properly. LEDs need proper components such as a circuits can be designed rapidly, but to ensure that they operate correctly and for long periods of time they require testing.
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